FAQ
FREQUENTLY ASKED QUESTIONS
Will my candle look exactly like the photos? Each Smoke + Ivy candle is individually crafted by hand. While your candle will feature the current batch's scent profile and similar decorative elements, the exact arrangement of crystals, gemstones, and dried florals will be uniquely yours. This is the nature of true artisanal craftsmanship.
What types of crystals and gemstones do you use? We thoughtfully select from a variety of crystals and gemstones, choosing those that best complement and enhance each candle's unique scent profile and energy.
How long will my candle burn? Our 18oz candles provide approximately 80+ hours of clean, consistent burning when properly maintained.
How often do new scents release? Our Signature Collection scents are always available. For our Apothecary, Heritage, and Allure collections, new specially curated scent profiles are created with each small batch. Once a batch is sold out, that exact formulation will not be reproduced.
What makes Smoke + Ivy candles different from other luxury candles? Each Smoke + Ivy candle is individually hand-poured in small batches with meticulous attention to detail. Our proprietary fragrance blends are created in-house and change with each new batch, making your candle truly unique. The combination of premium 100% soy wax, complex scent profiles, and the artisanal addition of crystals, gemstones, and dried botanicals elevates our candles beyond mere home fragrance to become sensory experiences and decorative art pieces.
Are your candles safe to burn around pets? Our 100% soy wax candles are among the cleanest burning options available. However, any candle should be burned in well-ventilated areas and kept out of reach of pets and children.
How are your candles packaged and shipped? Each Smoke + Ivy candle is carefully wrapped in premium packaging that protects both the candle and its decorative elements during transit. Our elegant packaging makes every candle gift-ready upon arrival. We ship via insured courier services to ensure your artisanal creation arrives in perfect condition.
What is your sustainability commitment? Sustainability is core to our ethos. We use 100% soy wax, which is a renewable resource, and our vessels are selected for their reusability. Our dried florals and herbs are ethically sourced, and we package our products in recyclable or biodegradable materials wherever possible. We're constantly evolving our practices to minimize our environmental footprint.
Can I reuse the crystals and gemstones after my candle is finished? Absolutely. Many of our clients enjoy collecting the crystals and gemstones from their candles. Once your candle is completely burned, any remaining wax can be gently warmed to retrieve these elements. They make beautiful additions to home décor, crystal collections, or can even be used in jewelry making.
Will the scent throw be consistent throughout the entire burn time? Our candles are crafted with top-quality fragrance oils designed to provide a consistent scent experience from first light to final burn. The complex scent profiles we develop are created to evolve slightly during burning, similar to how fine perfume has top, middle, and base notes creating a dynamic but consistently luxurious fragrance experience.
What is your return policy? As each Smoke + Ivy candle is a one-of-a-kind artisanal creation, we do not accept returns. However, if your candle arrives damaged due to shipping, please contact us within 48 hours with photos, and we will arrange a replacement.
Do you offer any smaller candle sizes? We occasionally curate Fragrance Petites: 7oz vessels that showcase various scent profiles from any of our four Collections. These elegant smaller editions offer a refined introduction to our artisanal fragrance creations without the adornment of botanicals, crystals or stones. While our focus remains on our full-sized signature candles, these petite offerings provide a perfect entry point to experience our scent mastery. When available, Fragrance Petites will be listed as products in our online shop.
Do you offer any larger candle sizes? Yes, our Luxury Collection features larger, premium vessels that house our most exclusive scent profiles. These commanding pieces are designed to make a statement in your most important spaces, offering extended burn time and enhanced scent throw. Each Luxury Collection candle is a one-of-a-kind creation, available exclusively by request. Contact us at smokeandivyco@gmail.com with "Luxury Collection" in the subject line, and we'll personally connect with you to discuss your custom creation.
How do you select which crystals and gemstones to pair with each scent? Our selection process incorporates both aesthetic harmony and traditional crystal and stone energetics. We thoughtfully pair crystals and gemstones whose properties and energies complement and enhance the intended experience of each fragrance profile. This intuitive curation process ensures that each candle delivers a cohesive sensory experience.
What is proper candle etiquette for maintaining optimal performance? For optimal performance:
- Always trim the wick to ¼ inch before each lighting
- Allow the candle to burn until the melt pool reaches the edges on the first burn (typically 2-3 hours)
- Never burn for more than 4 hours continuously
- Extinguish with a snuffer rather than blowing out to prevent smoke
- Keep away from drafts, fans, and air vents
- Store with the lid on when not in use to preserve the fragrance
Where are your candles made? Each Smoke + Ivy candle is handcrafted in our boutique studio. We personally oversee every step of the creative process from fragrance development to pouring to the final placement of stones, crystals and botanicals. This hands-on approach ensures the exceptional quality and uniqueness that defines our brand.